Right of withdrawal & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:

A. Right of withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (YANG HENGSHENG LOGISTICS LTD., Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong, Email: info@adamivo-de.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

In the context of a sales contract, the buyer is obliged to pay for and accept the ordered goods. Refusing to accept the goods does not constitute a withdrawal from the contract. If the buyer refuses to accept the goods without first withdrawing from the contract, they are not fulfilling their obligations under the sales contract and are liable for damages. If, in the event of a refusal to accept, the order is not returned to the sender, damages will be incurred in the full amount of the purchase price.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Notes

1) Please avoid damaging and contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to withdraw from the contract, please fill out this form and send it back.

To:

YANG HENGSHENG LOGISTICS LTD.
Suite C, Level 7, World Trust Tower
50 Stanley Street
CENTRAL
HONG KONG

Email: info@adamivo-de.com

IMPORTANT NOTES ON COMPLAINTS OR RETURNS:
In the event of a complaint, return, or any other issue, please always contact us directly via email first. We are guaranteed to find a quick and easy solution together. A dispute via payment providers such as PayPal or Klarna is never the fastest or best way, as such procedures or their processing can often take weeks or even months – which would not help anyone involved. Please note that the address given in the imprint is not a return address. Please do not return goods to us without prior notification by email to ensure that your return is correctly recorded and assigned. Therefore, we will gladly provide you with the return address by email.
Email: info@adamivo-de.com


I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if communicated on paper)

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Date

(*) Delete as appropriate